Here are some of our frequently asked questions...
How long will my order take to arrive?
For all WA orders, please allow an additional 1-3 business days to the below timeframes. For Melbourne metro, you may receive your order sooner than below.
Regular Post - please allow up to 1 business day for processing, plus 2-5 business days for shipping.
Express Post (Next Business Day)- please allow up to 1 business day for processing, plus 1 business day for shipping.
International Orders - please allow up to 10 business days. If you would like to change your postage to Express, please email us for pricing. Express International Shipping is usually 2-4 business days.
If your order has not arrived, please check your email confirmation for the tracking number before contacting us. Once you order leaves our warehouse you should liaise with Australia Post for delivery updates.
How many decibels is the range? Are they volume limiting?
Kontraband Kids - volume limited at 85dB (also available in normal range of up to 115dB).
Kontraband Adults/Fit - up to 115dB
Are the volume limited headphones loud enough on planes?
Many find that the 85dB limit is too soft for the loud noises on planes which is why we have the option of the normal volume speakers in the kids range. There is no option to switch between volume limited and normal range, these must be purchased separately.
What size head do they fit?
Small (40cm stretches up 45cm) - usually 2 years and under
Medium (45cm stretches up to 50cm) -usually 3-6 years
Large (50cm stretches up to 60cm) -usually 7 years +
Kontraband Teen, Adult & Fit - are 50cm with stretchy fabric that will fit up to 60cm.
How do I measure my head size?
Use a tape measure and wrap around the head, across the ears as pictured below.
How long is the battery life once fully charged?
The battery life of the speakers is 6-8 hours.
How do I know whether my KontraBand is fully charged?
To charge, we recommend removing the charging speaker (the one that has the small charging hole/opening and charging externally. When charging a red light will appear. Once fully charged, the light will go off and you will know that your headphones are fully charged and ready to go.
NOTE: You can charge by leaving the speaker inside the headband and inserting the charger through the small charging hole. Charging takes one hour when flat.
Can KontraBand be plugged into non-Bluetooth enabled devices such as aeroplane screens?
You can use a BlueTooth transmitter to connect your KontraBand to non-Bluetooth enabled devices. (Note, some airlines have restrictions on the use of these transmitters onboard, so best to check before using on planes).
Can you wash them?
The headbands are washable, but you must remember to remove the speakers from the headband first. Watch our instructional video on how to take out and put back
Are they waterproof?
The speakers are not waterproof. Should you need to wash the headband, you must remove the speakers first.
Can you talk hands free through the headband?
Yes. Our headbands also contain and inbuilt microphone so you can talk hands free!
Can I replace the speakers?
You can purchase speakers separately with us.
Can I replace the headband or buy some spares?
We sell all of our headband designs on their own so that you can have a collection and change it up according to how you want to look or feel.
What if they don't fit?
They are designed to fit most heads, but if you find that they do not fit, you can return within 7 days for a full refund (minus postage). It's a good idea to measure your head before purchasing just to be safe!
What age are the kids headphones suitable up to?
This depends on the size of the child's head. Kontraband Kids will fit heads up to 50cm, after this they will need to purchase a KontraBand from the Teen, Fit or Adult range.
Can you use multiple KontraBand's on the one device?
No, BlueTooth only allows you to connect one device at a time.
Still have a question? Open our web chat and someone will be able to answer you shortly...or email us at email@example.com.